Controller: MuDefender Software Solutions (operating as [DBA NAME — registration pending]), New York, United States (the "Developer", "we", "us"). Registered address: [Business address — New York, NY, USA — to be added upon registration] Privacy contact: privacy@mudefender.com
Effective date: 19 June 2026 Version: 1.0
This Privacy Policy explains how we handle data. We serve two groups: Server Owners (our paying customers) and, indirectly, the Players of the games protected by our Software. The way we treat data for each group is deliberately different — please read Sections 2 and 3.
When you register, purchase, or operate a license through our website / billing platform (WHMCS) and admin panel, we process:
Purpose: to provide and manage the Software and your license, process payments, send service notifications and updates, and provide support. Legal basis: performance of our contract with you (and our legitimate interest in operating and securing the service). Storage: in our billing system (WHMCS) and admin panel, protected by industry-standard security.
Our Software runs on a client-server model. All detailed Player data is processed and stored exclusively on the Server Owner's own server (VPS), which we do not control or access.
IP address, MAC address, in-game account/character name, running processes/drivers/loaded files, operating-system details, and any screenshots (captured only if the Server Owner enables that feature and only upon a detection). For this data, the Server Owner is the data controller and is responsible for informing Players and complying with applicable law. These logs are, by default, automatically deleted on the Server Owner's server on a rolling 30-day basis.
For the purpose of preventing detected cheaters from moving between participating servers, our Software transmits to us, when a violation is detected:
We also receive aggregated, anonymous statistics (e.g., total number of active servers, total player counts via salted hashes, and detection counts by category) which cannot identify any individual.
The HWID is pseudonymous personal data under the GDPR. We do not treat it as fully anonymous. We process it on the basis of our legitimate interest (Art. 6(1)(f) GDPR) in detecting and preventing fraud and cheating across the network we provide, balanced against the limited, minimized, non-identifying nature of the data.
The pseudonymous HWIDs of detected cheaters are shared among participating Server Owners through our service, so that an offender banned on one server can be blocked on others. Only the pseudonymous HWID and the detection reason are shared. No Player IP, MAC, screenshot, name, or content is shared.
We do not sell Player or customer data. We share data only with service providers strictly necessary to operate, such as our payment processor (PayPal) for billing, and our hosting/infrastructure provider, under appropriate safeguards.
We are based in the United States and our customers are international. Where we process data of individuals in the EU/EEA/UK, we rely on appropriate transfer mechanisms (such as the Standard Contractual Clauses) where required. The data we hold centrally about Players is limited to the pseudonymous HWID described above.
We apply industry-standard measures (encryption in transit, signed and authenticated APIs, access controls) to protect customer data and the pseudonymous HWID database against unauthorized access.
The Software is provided to game-server operators (businesses/operators), not directly to children. We do not knowingly collect identifying personal data of minors; any in-game data handling is the responsibility of the Server Owner.
We may update this Policy from time to time. The current version is posted at mudefender.com with its effective date.
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